Making a good call

Mar 18 2008 by Sue Scott, Evening Gazette

DARLINGTON newcomer The Student Loans Company, which opens a 500-staff call centre this month, is leading the way in tackling phone rage.

Its innovative, psychological approach to calming irate callers is being adopted by some of the UK’s biggest operators, including the Met.

Full story: Page 4

Green squeeze

A CONTROVERSIAL Government decision to divert landfill taxes away from regional development authorities could see local green business missing out.

Full story: Page 5

Credit crunch bites

THERE’S good and bad news for commercial property investors on Teesside as tighter credit begins to bite.

Full story: Page 8

In premier league

STADIUM Group’s CEO Nigel Rogers reveals where he gets his best business ideas.

Full story: Page 11

Family fortunes

A THREATENED clampdown on income shifting hasn’t gone away for small business.

Full story: Page 12