Winners crowned at Contact Centre Awards

Nov 13 2009 by Peter McCusker, The Journal

THE winners of the North East Contact Centre Awards 2009 have been crowned at a night of celebration for the industry.

The annual awards bash, which took place at Rainton Meadows Arena in Sunderland, saw guests from many of the region’s 145 contact centres attending.

Newcastle-based EDS and Barclaycard from Stockton were the winners of the prestigious North East Contact Centres of the Year 2009 awards.

Barclaycard won the prize for contact centres with more than 250 seats while EDS walked off with the equivalent for smaller centres with less than 250 seats.

Over 350 guests attended the seventh year of the awards which were judged by an independent panel of industry experts. They were organised by Tyne and Wear Development Company, the business development agency for Tyne and Wear, in association with Sunderland City Council.

Paul Buie, manager of Tyne and Wear Development Company, said: “It’s great to see two first- time winners of the main awards as this demonstrates once again the strength and diversity of the industry within the region.

“Like all other sectors of the economy, contact centres are facing a number of unique challenges. The awards highlight the energy and resilience of the sector and the continued good work that is taking place individually and collectively.