New face to enhance experience of Jobcentre Plus and its customers

Apr 3 2007 By The Journal

Dom Brankin has taken up the post of Jobcentre Plus customer service director for the North-East to oversee the "customer experience" of every Jobcentre Plus customer in the region.

Dom began his Civil Service career working in Employment Service Jobcentres in West Yorkshire, delivering and managing customer services.

He then went on to develop his marketing skills with a position with New Deal which saw him produce the Employment Service's first-ever national marketing strategy. Since this time he has held numerous positions with Jobcentre Plus including design and strategy manager, implementa- tion manager and programme manager.

His new role will allow him to utilise his previous experience as well as draw from his knowledge as an HR programme resource manager to ensure a high standard of customer services is achieved for both clients and employers alike.

He said: "I'm delighted to be joining a team with such a strong reputation for teamwork and a real passion for providing the best service possible to our customers

"I'm looking forward to renewing some friendships and working relationships and making new ones. I've already been able to spend some time with the region's leadership team and on meeting staff.

"We are coming towards the end of a challenging operational year and I know everyone in Jobcentre Plus will be focusing now on continuing to improve the service we provide to all our customers in the region."