Chair of Tyne and Wear Development Company and Leader of Sunderland City Council, Coun Paul Watson, said: “These awards celebrate all that’s best about the industry, where the skills and productivity of the workforce have enabled our contact centres to keep ahead of their competitors both at home and abroad, and to win new business and prosper.

“The sector makes a vital contribution to the regional economy and this couldn’t be achieved without a loyal and talented group of staff.”

This year’s sponsors were NRG, Avanta, Already Sorted Limited, BQ magazine, Contact Centre Professional, Call Centre Helper magazine, GEM Premium People Recruitment, Sinclair Voicenet, Sunderland City Council, Quorum Business Park and Hays Recruitment.

The awards night featured a charity raffle in aid of Maggie’s North East Cancer Care Centre.

For more information, visit www.contactcentreawards.co.uk

:: Click here to view all the winners from the North East Contact Centre Awards 2011